<p class="no-margin">If you have any more questions regarding the platform itself, please check out our <a href="https://streamalive.featurebase.app/en/help/collections/4039561-troubleshooting-streamalive" data-organization-id="68d2529187440142727c3ae4" data-help-center-id="2i996d5fq7l0wrou" data-slug="4039561-troubleshooting-streamalive" data-collection-id="4039561" data-locale="en" data-hash="">troubleshooting and FAQ documentation</a>. <br><br>If you still have questions, simply reach out to us in the blue chat bubble below. </p>

Troubleshooting and Support

Team Streamalive

Explore our platform and get the essentials to start your journey to success.

Getting Started

Overview of StreamAlive

The PITA Model

Welcome to StreamAlive

Setting up a team

Workspaces & Team Members

How do I add/remove team members from my workspace?

Boost engagement and interactivity with polls, Wonder Words, Winning Wheel, and visual activities.

Presentations

Engagement Boosters

Creating and Using Magic Maps

Creating and Using Power Polls

Creating and Using Open-Ended Polls

Creating and Using Wonder Words

Creating and Using Talking Tiles

Creating and Using Winning Wheel

Creating and Using Choice Circle

Creating and Using Emojis Everywhere

Creating and Using Multiple Choice

Creating and Using Transient Thoughts

Creating and Using Rating Poll

Audience Intelligence

Creating and Using Text Track

Creating and Using Link Library

Creating and Using Quick Questions

Edit Presentations

How to Create a Presentation in StreamAlive

How to Edit Your StreamAlive Presentation

Interaction Links

What are Quick Interaction Links and How to Use Them

Understanding Copied Interaction Links and How to Use Them

Themes

What Are Themes in StreamAlive and How to Use Them

How to Create a Custom Theme for Your Presentation

How to Change the Theme of Your Presentation

Go Live

Guide to the Presentation Live Screen

What Are Co-Pilots and How to Use Them

Pre-designed Templates

What are Templates?

Available Templates in StreamAlive

Donkin Lyngdoh

To connect to any platform, both supported and unsupported, please find all relevant information here. 

Platforms

Authorizing StreamAlive access to your Microsoft Teams

Connecting to...

[In-Person] How to use StreamAlive with In-Person Sessions

[Hybrid] How to Use StreamAlive with Hybrid Sessions

[Twitch] How to Use StreamAlive with Twitch

[Zoom] How to Use StreamAlive in Zoom Webinars

[YouTube] How to Use StreamAlive with YouTube Live

[Google Meet] How to Use StreamAlive with Google Meet

[Teams] How to Use StreamAlive with Microsoft Teams

[Other Online Platforms] How to Use StreamAlive with Other Online Platforms

[Vimeo/Webex] How to Use StreamAlive with Vimeo and Webex

[Zoom] How to use StreamAlive with Zoom Meetings

Support documentation to find the meeting/session links required for StreamAlive to connect to the required platform

Meeting Links

[Google Meet] Where to Find Your Google Meet Link

[Zoom] Where to Find Your Zoom Meeting or Webinar Panelist Link

PowerPoint

Installing PPT Add-in

Using the StreamAlive PowerPoint Add-in

Connecting Your StreamAlive PowerPoint Interactions to a Live Session

Zoom Application

How to Add or Remove StreamAlive’s App for Zoom

Zoom App FAQ

Connecting to a Zoom Meeting via StreamAlive's App for Zoom

Connecting to a Zoom Webinar via StreamAlive's App for Zoom

Authorizing StreamAlive access to your Zoom

Currently available for Vimeo, Webex, and more. 

Chrome Extension

How to Install and Set Up the StreamAlive Chrome Extension

Chrome Extension FAQs

Connecting StreamAlive Chrome Extension to StreamYard

Connecting StreamAlive Chrome Extension to Restream

Connecting StreamAlive Chrome Extension to Airmeet

Connecting StreamAlive Chrome Extension to LinkedIn Live

Connecting StreamAlive Chrome Extension to Google Meet

Connecting StreamAlive Chrome Extension to YouTube

Connecting StreamAlive Chrome Extension to Twitch

Help documentation regarding the StreamAlive app for Miro

Miro

How to Use StreamAlive’s App for Miro

Help documentation regarding the StreamAlive app for Stream Deck

Stream Deck

Using StreamAlive with Elgato Stream Deck

Google Slides Plug-in

In Person App

How to Use StreamAlive with Google Slides

Track key engagement metrics like comments, interactions, and engagement peaks using the Overview tab in StreamAlive Analytics.

Analytics

Using Analytics

Get an overview

Fantastic Fans

Replay Results

Chat Charts

Learn how to configure your StreamAlive account and customize settings for seamless live session management.

Settings

Presentation Settings

Can you turn off all StreamAlive branding?

Account Management

Why do we use an OTP instead of a password?

Why did we update our pricing?

Pricing Information

Find quick solutions to common issues and answers to frequently asked questions about StreamAlive.

Troubleshooting and FAQs

Do you have new feature requests?

Do you offer a free trial of your paid pro plans?

Common Issues and Solutions

Can StreamAlive be embedded?

Can I change the name of the StreamAlive bot on Zoom?

Can I use StreamAlive when I'm NOT the host of the meeting on Zoom?

Does StreamAlive work with other languages?

Can we use StreamAlive for hybrid events?

Are we compatible with OBS and streaming options?

Do we have a two-screen polls experience where the answer is hidden?

How many slides is 100MB worth?

What happens when I go back to an interaction?

Why won't StreamAlive connect to my Zoom meeting?

Why can’t my users see the StreamAlive interactions even after I connected it to the platform?